When 2022’s numbers were compiled, CareNet reached a record number of hours of service, with 50,615 compiled across its seven regional offices and the services being offered.
“This is a very significant marker for CareNet, which has been a goal for a decade or longer,” CareNet President Bryan Hatcher says.
Hatcher notes that in 2020, the first year of the COVID-19 pandemic, service hours were about 48,000. But a reduction in staff as a result of changes statewide led to a drop in service hours to 39,283 hours in 2021.
A couple of factors led to the nearly 30% increase in service hours last year, Hatcher says.
In addition to some therapist positions being filled, services have grown exponentially as a result of CareNet’s work with Atrium Health Wake Forest Baptist’s BestHealth for Business department. CareNet offers behavioral health care and related services such as seminars and training to employers that contract with BestHealth.
The growth in service hours is has a positive effect for the organization, Hatcher says.
“Financially, this allows us additional billing staff in the admin office to move even more efficiently and effectively in collecting our insurance and private pay revenue,” he says. “For the good or ill of it, money makes the world go-round, and our ability to collect the money we’ve earned gives us greater capacity to serve.”