Billing and Payments
Medical billing
Medical billing can be complex. At Atrium Health Wake Forest Baptist and CareNet, we work to make the billing process as easy as possible for patients.
We start by filing your claims (requests for payment) with your insurance company. We participate with many insurance plans and make every effort to collect payment based on your coverage and benefits.
Once your insurance company has processed your claim, we send you a billing statement. The amount you owe may include:
- Copayments – a set amount you pay for a service at the time of your visit
- Coinsurance – your share of the cost of a service, usually a percentage
- Deductibles – the amount you pay out of pocket before your insurance begins to cover costs
- Services not covered by your insurance company
If you are unable to make the full payment, we offer financial assistance options. These range from zero-interest payment plans to discounted or free care.
Patient responsibilities
To make the billing process run smoothly, we ask that you:
- Present your current insurance card(s) and a photo ID at each visit.
- Pay your copay and other amounts due at the time of your visit.
- Let us know right away if you have any insurance changes that could affect your billing.
- Respond promptly to any billing notices from your insurance company or from us.
- Make payments by the due date listed on your billing statement.
CareNet billing
As we move to our new billing process, you may need to pay your bills differently depending on when your CareNet services were provided.
For services provided on or before April 22, 2026:
- Bills will continue to be issued by CareNet, and you will continue to make payments through your current options:
- Pay in person or call your CareNet center
- Respond to invoices by mailing a check
- Make a payment through the patient portal
For services provided on or after April 23, 2026:
- All billing statements for services are automatically paperless and accessible through MyAtriumHealth. You can also choose to opt out of paperless billing.
- You’ll receive a single billing statement from Atrium Health rather than separate statements from CareNet and Atrium Health Wake Forest Baptist.
Questions about billing
We’re here to help with your questions about setting up a payment plan, updating your insurance or other billing items.
For services on or before April 22, 2026: Call your local CareNet center with any billing questions.
For services on or after April 23, 2026: Please call 844-440-6536 with any billing questions.
Statements are generated monthly while online balances are updated daily. When a payment has been applied to your account, the online balance will be updated and have a different amount than your statement.
You can access financial assistance applications on our website or contact customer service.
You can set up a payment plan by clicking on the Set up a payment plan with AccessOne option on MyAtriumHealth.
You can update your insurance details through MyAtriumHealth by attaching a copy of the front and back of your insurance card. You can also provide the information listed below to our customer service team through MyAtriumHealth or by phone:
- Insurance company name
- Address to file a claim
- Phone number for provider services
- Member identification number and group number
- Subscriber’s name and date of birth
- Patient’s relationship to the subscriber
- Effective date of insurance coverage
Click on Your Menu and choose Request Family Access.
Please note that due to HIPAA, parents and legal guardians may have limited access to the accounts of children over the age of 13.
Payments may be mailed to Atrium Health, PO Box 71108, Charlotte, NC, 28272-1108. You may also contact customer service at 844-440-6536 to make a payment.
To update your address or demographic information, click on Your Menu and choose Personal Information to edit.
MyAtriumHealth only shows active accounts with a current balance. If your account is no longer active or has been sent to collections, it will not appear in the portal.
You can request an itemized statement through MyAtriumHealth, our automated phone system or by contacting customer service at 844-440-6536.
If you have more than one account and provide your Responsible Person Number, the payment will be applied to your oldest self-pay balance.
If you provide an account number for a specific date of service from the detailed account section, the payment will be applied to that account.
Partial payments do not prevent an account from going to collections. A payment plan must be set up before the account is sent to collections.
You can pay the balance in full or contact AccessOne at 888-458-6272 to set up a payment plan.
Atrium Health will send 4 statements before the account is referred to a collection agency.